Cheshire Equestrian Supplies Delivery & Return Policy

Stock Items are despatched withing 2 business days, and non stock items will be despatched within 7 business days

Should you find on arrival of your product that it is the wrong size or that you simply no longer wish the item we offer a 14 day exchange policy.

Condition of Return

1. The item must be in a new, re-saleable condition for us to accept the item back.

2. The item may be returned for either exchange or credit note, we do not process refunds.

3. Where appropriate the item must not have been worn other than for size.

4. We will not accept items back in anything other than the condition received, even if subsequently cleaned.

5. Please include the original packaging.

6. The cost of returning the item is your responsibility.

7. We will not accept responsibility for goods lost in transit, so please use recorded delivery.

8. Please include the postage of the returning item, we use a courier service and the cost is £6.95, should you wish us to use Royal Mail simply include the stamps.

9. Please include all relevant contact details when returning goods.

Faulty Goods

Should you receive any faulty items please phone and let us know as soon as possible. It is unlikely but on occasion goods can get damaged in transit. In this event we will happily replace the goods and refund the return postage.

Should the fault lie with the manufacturer it will be returned to them quickly for assessment and will be dealt with promptly. In some cases this may take up to 4 weeks. 

Contact Number: 07760 165 253